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What’s your biggest complaint from your accountant?

August 04th, 2016 | Posted by: lauren | No Comments

I started off speaking to one person, then every year I hand my records in I speak to another person. There’s no continuity!

If I had a pound for every time I heard this I wouldn’t need to work! As my business grows and I get the opportunity to meet more and more people every week, there’s one complaint I hear all too often.

Dealing with large accountancy firms certainly has it’s benefits, but what about dealing with a smaller firm? Right from the outset I swore I was never going to get so big I would lose touch with my clients, and that’s where I want to keep things. Getting to know my clients, new and old, is paramount for me. Since my business evolved nearly a year ago, I have found that more and more people are looking for a smaller local accountant to deal with their tax affairs.

What other complaints do I hear?

My fees are too high, I don’t feel I’m getting the service I’m paying for.

Goodbye massive fees! I have managed to save some of my clients hundreds of pounds – I don’t charge a fortune for the sake of it. All my clients are fee’d on an individual basis. I don’t believe in set fees – why should a £5m turnover limited company pay the same as a £100k turnover limited company?

They never return my phone calls or emails – why should I wait days for an answer to my query?

We’re all busy, there’s no doubt about it. That’s life. However, in most instances I try to reply to emails same day. Yes, sometime this doesn’t always happen but I can guarantee I won’t make anyone wait longer than they have to. Phone calls are always answered unless I am in a meeting, in which case I’ll phone you back as soon as I’m out.

I don’t feel like I can talk to them, and when I do I am made to feel stupid”

I try to set myself apart from the rest by keeping things simple – dealing with your accounts can be difficult enough without having them talking in “accountancy speak”! I always tell my clients “no question is a stupid question”. What one person knows, another might not.

If one of the complaints above is one you can relate to, why not give me a call? All first meetings are free and you will be provided with a no obligation quotation (which might tempt you further!).

My client base covers all of central Scotland and if you can’t get to me, I am more than happy to come to you for a coffee and a biscuit!

What are you waiting for?

Lauren
Hello Accountancy
T: 0800 8654330
M: 07857 380805
E: lauren@helloaccountancy.co.uk

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  • Hello Accountancy are a small firm supplying services in accountancy, taxation and bookeeping to clients in Stirling, Alloa, Falkirk, Bridge of Allan, Dunblane and further across the Central Belt. Services include limited company accounts, self assessment tax returns, company secretarial services, CIS returns, bookkeepng, VAT returns and Payroll.

  • © Copyright 2025 Hello Accountancy - 5 Haypark Business Centre, Marchmont Avenue, Polmont, Falkirk, Scotland, FK2 0NZ

    Registered in Scotland, company registration number SC519471
  • Phone: 01786 357225 | Email: hello@helloaccountancy.co.uk
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